1.2.This Policy applies to all products and services provided by Donner Music. Guangzhou Rantion Technology Co., Ltd., with its registered address at Room 7002 and 7003, 7th Floor, Digital Entertainment Industrial Park, the Great Bay Area District, No. 28, Huangpu Park West Road, Huangpu District, Guangzhou (hereinafter referred to as the “Company”) will provide related Internet-based products and services (hereinafter referred to as the “Service”) in accordance with the provisions of Donner Music Service Agreement and the operating rules thereof issued from time to time.
2.1.The Company collects and uses personal information provided by users in the process of using services or generated due to the needs of products or services in accordance with laws and regulations and following the principles of justice, legality and necessity. If the Company intends to use the users’ personal information for other purposes not specified in this Policy, or use the collected information for other purposes based on specific purposes, the Company will inform the users in a timely and reasonable manner.
2.2.Donner Music will collect and use users’ personal information in the following scenarios
2.2.1.Collect and use users’ personal information during the account registration process
(1)When a user registers a service account, the Company may collect personal information that the user is required to provide, such as the user’s name, password, mobile phone number or email address and social network ID. Only by providing the above true and accurate personal information can a user successfully register an account and use products and services of Donner Music.
(2)Donner Music supports users to log in with an account of a third-party platform (such as Facebook or Google). If a user logs in with an account of a third-party platform, the Company will obtain relevant information (including user’s name, nickname, avatar, etc.) and authentication information (personal sensitive information) under the third-party account according to the authorization of the user. The Company promises that the above information is collected for providing account login service, ensuring account security and preventing risks. If users refuse to authorize such information, they cannot log in to Donner Music with the account of the third-party platform.
(3)After registering an account, the picture of the user’s name, user name and personal information (if the user registers with social network ID) will be automatically displayed on the user’s personal information page and provided to other users through the service. The user allows other users to identify, find and correctly recommend the picture.
(4) In addition to the user’s name and user name (automatically displayed on the personal information page), the user can also voluntarily provide personal information chart, birth date, gender, place and other information about the user and the user’s interests on the personal information page. Any such information added by the user to the personal information page of the service (except the birth date and gender) can be publicly provided. Content uploaded by users to the Service can be used by others to identify the users (for example, photos of users, recordings or texts containing users’ names, status updates, comments on content that mentions users).
2.2.2.Collect and use users’ personal information in the search process
When users use the search function in Donner Music, some information of users shall be collected, including the following personal information: equipment information, log information, including searched words or phrases, browsing records and time, search time and times. The purpose of collecting such information is to quickly match the content that users need and may be interested in, and to improve products and services of Donner Music.
2.2.3.Collect and use users’ personal information during multimedia presentation and playing
(1) When Donner Music provides users with audio and video display and playback services during the promotion of music and musical instrument courses, users’ personal information shall be collected, including the following personal information: device model, device name, unique device ID, browser type and settings, language settings, operating system and application version, login IP address, network access method, network quality data, mobile network information, product version number and network log information (such as operation log and service log). In order to collect the above-mentioned basic personal equipment information, Donner Music will apply for permission to access the user’s equipment information, which is collected to provide audio and video display and playback services to users. If the users refuse to provide the above permission, the related products and services will be unavailable.
(2) When a user logs in to Donner Music using a device and uses the audio and video display and playback services, according to the situation of different devices, the user can enable or cancel the permission at any time through the related function setting page. The user’s enabling this permission is deemed as authorizing the Company to access, acquire, collect and use the user’s personal information. However, when the user cancels the authorization, the Company will no longer collect the above information and cannot provide the above services to the user. The cancellation by the user will not affect the processing and storage of personal information based on the previous authorization of the user.
2.2.4.Collect and use users’ personal information in the process of operation service
When a user initiates a complaint, appeal or consultation to the customer service platform of Donner Music, for the sake of the security of the user’s account and system, the user may need to provide the account information first, and match it with the previous personal information of the user to verify the user’s identity. At the same time, in order to facilitate contact with the user or help the user solve the problem, the user may also be required to provide personal information such as name, mobile phone number, email and other contact information. In addition, the Company will also collect communication information between the user and the customer service platform (including text/picture/audio/video/call records) and other necessary information related to the user’s needs. The purpose of collecting such information is to investigate the facts and help the user solve the problem. If the user refuses to provide the above information, the customer service platform will not be able to timely feedback the complaint, appeal or consultation result to the user.
2.2.5.Collect and use users’ personal information in the process of sharing pictures, texts and videos
When a user uses the functions of commenting, sharing and posting, the Company will collect the above-mentioned text, picture and video information provided by the user voluntarily, and at the same time, access the user’s mobile phone photo album with the user’s permission to facilitate the user to share videos and pictures. The user can enable or cancel this permission at any time through the user’s device system or the related function setting page of the products and services of Donner Music. The user’s enabling this permission is deemed as authorizing the Company to access, acquire, collect and use the user’s personal information. When the user cancels the authorization, the Company will no longer collect the information and will not be able to provide the above services to the user. The cancellation by the user will not affect the processing and storage of the user’s personal information by the Company based on the user’s previous authorization.
2.2.6.Collect and use users’ personal information during the downloading of videos and screenshots
When a user logs in to products of Donner Music with mobile devices and use the functions of video download and screenshot download, the Company may obtain the storage permission of the user’s device.If the user refuses to provide it, the user will not be able to use this function. The user can enable or cancel this permission at any time through the user’s device system or the related function setting page of the products and services of Donner Music. The user’s enabling this permission is deemed as authorizing the Company to access, acquire, collect and use the user’s personal information. When the user cancels the authorization, the Company will no longer collect the information and will not be able to provide the above services to the user. The cancellation by the user will not affect the processing and storage of the user’s personal information by the Company based on the user’s previous authorization.
2.2.7.Collection and use of personal information of users during purchasing
(1) When the user purchases goods or services in Donner Music′s products and services, the user needs to provide some information related to the completion of the transaction, including the following: information on the goods or services in the transaction, consignee information (the name of the consignee), delivery address, billing address and contact number and zip code. In addition, the company may also collect some other information related to the order, including: transaction amount, order time, order number, order status, payment method, payment serial number, payment status, the company collects this information to help The user successfully completes the transaction, guarantees the user′s transaction security, inquires the order information, provides customer service, etc.
(2) After the user successfully places an order, if the product needs to be delivered by a third party, in order to complete the delivery and delivery of the goods to the user smoothly, safely and accurately, the third-party delivery company will inevitably Obtain the relevant delivery information (personal information) of the user. The company promises users that it will do its best to protect the security of users′ personal information, and strictly requires third-party delivery companies to keep users′ personal information confidential.
2.2.8.Use the tuner function to collect and use users’ personal information
When a user uses the tuner function service, Donner Music will gain permission to access the user’s device recording (microphone), may collect the user’s voice information and voice interaction information (personal information), analyzes the sound played by the user by collecting the above information of the user, and prompts to feedback whether the sound played by the user is accurate. If the user refuses to provide such information, the user will not be able to use this function. The user can also enable or cancel the permission at any time through the user’s equipment system or by using the related function setting page of the products and services of the Company. The user’s enabling this permission is deemed as authorizing the Company to access, acquire, collect and use the user’s personal information. When the user cancels the authorization, the Company will no longer collect the information and will not be able to provide the above services to the user. The cancellation by the user will not affect the processing and storage of the user’s personal information by the Company based on the user’s previous authorization.
2.2.9.Collect and use of personal information when you voluntarily contact us
When a user voluntarily contact us by our need help function or by subscribing our email, Donner Music may collect the user’s name and email address in order to provide feedbacks or deliver subscriptions.
The above is the personal information collected and used by Donner music. The account of Donner music can directly log in to Donner app and the account of Donner app can also log in to Donner music website for access and use.
2.2.10.Collect and use of personal information to undertake marketing, advertising or other promotional activities
To provide marketing and advertising services to users, the company may collect the personal information provided above. The information would be de-identified to form the user’s preferred characteristics. Then, the company may send marketing campaign notifications, commercial electronic messages and related advertisements to users by telephone, SMS and email. When the user does not want to receive the advertisement and promotion provided by the company, the user can unsubscribe by SMS or contact our customer service.
2.3.Collect and use of personal information when you are using our mobile phone application
When a user registers a service account, the company may collect personal information that the user is required to provide, such as user’s email address and account password. Only by providing the above true and accurate personal information can a user successfully register an account and use products and services of Donner Music. User may voluntarily provide user’s name, gender, birth date, nationality, and what instrumental lessons do you want to learn to enhance user profile.
You may voluntarily provide the following information during our survey to new registers, including your gender, whether you own donner instrument, your favourite genre of music.
When you’re using classroom function, we may collect your learning status, such as your learning progress and course content in order to recommend courses, relevant knowledge, tips to you.
When you’re using community function, we may collect your storage permission, recording permission, camera permission, dynamic publishing and dynamic interaction in order to recommend relevant musical instruments and learning content to you.
When you would like to update your profile, we may ask you to active your album or camera permissions in order to enable you to upload your profile.
2.4.User information from third parties that Donner Music may collect indirectly.
(1)Users understand and know that the Company will not be able to obtain personal information provided to or collected by external third parties, nor will it use unconventional methods to obtain personal information without authorization. If it is really necessary to collect personal information indirectly from a third party due to the needs of business development, and the Company directly or jointly provides products or services for users, the Company (or a third party) will clearly indicate the source, type, purpose and method of use of shared personal information, the business functions and the scope of authorization and consent before collection. When some products or services of the Company are provided or jointly provided by third-party business partners, in order to carry out business reasonably and necessarily, the Company may collect some information indirectly from some business partners and information about users provided by other parties in using the products and/or services of the Company.
(2)The professional security team will strengthen the security of personal information (including filing of sensitive information, encrypted storage of sensitive information, access control, etc.), and protect the indirectly acquired personal information by protection means and measures that are not less strict than those for the personal information of their own users.
2.5.Third party SDKs that Donner Music may use
The Company may use the following third party SDK services to provide personalized recommendation, third-party account login service and product improvement, the services providers may collect your device information and internet records. We suggest that you read their privacy policies to learn about their practices.
Third Party SDK Service Provider
2.6.Other lawful, reasonable and necessary collection and use of users’ personal information
Please understand that according to the applicable l laws and regulations, the Company may collect and use users’ personal information without the authorization and consent of users if the information is:
(1) compliance with legal obligations that the business is subject to;
(2) engaging in public or peer reviewed scientific, historical, or statistical interest
(3) exercise or defence of legal claims.
(4)detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
(5) Other circumstances provided for by laws and regulations.
2.7.Changes in the purpose of collecting and using personal information
Please understand that with the development of business, the functions and services provided by Donner Music may be adjusted and changed. When the new function or service is related to the currently provided functions or services, the personal information collected and used will be directly or reasonably related to the aforementioned use scenario. In the scenario that is not directly or reasonably related to the purpose of the above-mentioned use scenario, the Company will inform users again before collecting and using users’ personal information and obtain their authorization and consent.
3.1.When using products and services of Donner Music, the Company may use Cookie and similar technologies to collect some personal information of users, including but not limited to users’ habits of visiting websites, information about users’ browsing and login. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.
4.1.1.Storage location: According to laws and regulations, the collected personal information about users will only be stored in the territory of Germany and Hong Kong SAR.
4.1.2.Storage period: We only keep the users’ personal information for the period necessary for the purpose of providing Donner Music and related services. During the period when users do not withdraw, delete or cancel their accounts, the Company will keep relevant information. After the users withdraw and delete the information, comments and related information published by themselves, and cancel the account number, the Company will still store the above information for the purpose of information compliance audit, but the Company will store it after anonymizing it to ensure the safety of relevant information.
4.2.1.The security of users’ personal information is very important for the Company. The Company will strictly abide by relevant laws and regulations, and strive to take reasonable security measures (including technical and management measures) to protect users’ personal information from unauthorized access, disclosure, use and modification, and to avoid damage or loss of the information.
4.2.2.The Company protects the personal information provided by users with safety protection measures conforming to industry standards, and prevents unauthorized access, public disclosure, use and modification of the data, and prevents the data from being damaged or lost. The Company will take all reasonable and feasible measures to protect users’ personal information.
4.2.3.In order to prevent the occurrence of accidents, the Company has set up a special data security department and formulated a proper early warning mechanism and emergency plan. In case of incident of personal information security, the Company will, in accordance with the requirements of laws and regulations, timely inform users of the basic situation and possible impact of the incident, the disposal measures taken or to be taken by the Company, the suggestions that users may take to prevent and reduce risks independently and the remedial measures for users, and immediately start the emergency plan to minimize losses. The Company will inform the users of relevant events in a timely manner by means of push notification.
4.2.4.Although the Company has taken the above-mentioned reasonable and effective measures and complied with the standards required by relevant laws and regulations, please understand that due to technical limitations and possible malicious means, in the Internet industry, even if we try our best to strengthen security measures, it is impossible to always ensure 100% security of information, but the Company will try its best to ensure the security of personal information provided by users.
4.2.5.Users are aware and understand that the systems and communication networks used to access Donner Music’s services may have problems due to factors beyond our control. Therefore, the Company strongly recommends that users take active measures to protect the security of personal information, including but not limited to using complex passwords, changing passwords regularly, and not disclosing your account passwords and related personal information to others.
4.2.6.Once the user leaves Donner Music and related services and browses or uses other websites, services and content resources, the Company has no ability and obligation to protect any personal information submitted by the user in mobile phone applications and websites other than Donner Music and related services, regardless of whether the user’s login, browsing or use of other mobile phone applications or website is based on the link or guidance of Donner Music.
5.1.Except for sharing users’ personal information so that users can use our services, or when required or permitted by laws and regulations, the Company will not share users’ personal information with non-associated third parties. The Company may disclose users’ personal information under the following circumstances:
(1) Within the organization of the Company. Donner Music is a part of the organization of the Company, which has many legal entities, business processes, management structures and technical systems. Donner Music may share users’ personal information within the organization in order to provide services to users and provide services according to users’ requirements.
(2) The Company may share users’ personal information with third-party service providers acting on behalf of the Company to help the Company operate the mobile phone software and website service. The third party can only use the users’ personal information according to the written documents of the Company, and must abide by the information security protection measures implemented by the Company. For more information, please see THIRD-PARTY SERVICE PROVIDERS LIST.
(3) Circumstances where the Company tries to be legal and compliant. The Company has the right to disclose users’ personal information as required by laws and regulations, or when the Company thinks that the disclosure of users’ personal information is necessary to protect the Company’s legal rights, comply with judicial procedures, court orders, requirements of regulatory authorities, or required by any other legal proceedings. If there is a business acquired, sold or purchased by the transferee, the Company may disclose users’ personal information to the potential owner of the business.
5.3.With the user’s consent, the Company may disclose the user’s personal information for any purpose.
5.5.In accordance with the applicable laws and regulations, sharing, transferring and publicly disclosing users’ personal information does not require the prior authorization and consent of users if the information is:
(1) compliance with legal obligations that the business is subject to;
(2) engaging in public or peer reviewed scientific, historical, or statistical interest;
(3) exercise or defence of legal claims;
(4) detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
The Company understands users’ concern about personal information and tries its best to ensure users’ rights to access, correct, delete and withdraw authorization for their personal information, so that users have sufficient ability to protect their privacy and security. Users’ rights include:
6.1.The right to access personal information
Users can consult the relevant personal information provided by users to the Company according to the relevant specifications (or settings) of products and services provided by the Company, including:
6.1.1.Account information: Users can log in to the users’ personal center at any time through the relevant product pages to access the personal information in the users’ account;
6.1.2.Use information: Users can check their use information at any time through relevant product pages;
6.1.3.Other information: If the users need to obtain other personal information that cannot be known during the visit, the users can contact the Company through the way provided in this Policy.
6.2.The right to correct/modify users’ personal information
When the users find that the personal information provided by them to the Company is wrong, incomplete or updated, the users can correct and modify such personal information.
6.3.The right to delete users’ personal information
For some personal information of users, users can also actively delete the information they provide through the function pages of related products and services provided by the Company. Once the users delete the information, the Company will delete or anonymize the information, unless otherwise provided by laws and regulations.
6.4.The right to withdraw users’ authorization for personal information
Some functions of the products and services provided by Donner Music need the permission of users’ equipment (including: location, camera, microphone, schedule, etc., depending on the functions actually obtained by the products). Users can withdraw (or stop) the continued authorization of the permission at any time after authorization. Users can also permanently withdraw all authorization for collecting personal information by cancelling their accounts. Users should understand that after users withdraw their authorization, the Company cannot continue to provide users with corresponding specific functions and services. However, the users’ decision to withdraw the authorization will not affect the previous personal information processing based on the users’ authorization.
Opting out of email marketing
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.
6.5.The right to cancel users’ accounts at Donner Music
Users can apply for cancellation of their account through the guidance provided by the customer service platform. After the users cancel their account, they will no longer be able to log in and use products and services of Donner Music with this account. The contents, information, data and records of this account will be deleted or anonymized (except as otherwise provided by laws and regulations). After the account is cancelled, all the data of the account will not be restored.
Please consider carefully before cancelling your account. Once the account at Donner Music is cancelled, it cannot be restored. If users have any questions when cancelling your accounts, please communicate with the Company through the contact information in Article 9 “Contact Us” of this Policy.
If you are a California or Nevada resident, please refer to the “ADDITIONAL STATEMENT FOR CALIFORNIA CONSUMERS” and “ADDITIONAL STATEMENT FOR NEVADA CONSUMERS” section for additional information on your rights.
Company’s general audience websites and mobile services are not directed to children under the age of 13 and do not knowingly collect personal information from children under the age of 13. Please contact us if you have concerns regarding the potential collection of your child’s information.
8.1.In case of the following changes, the Company will modify this Policy in due course:
(1) The basic situation of the Company has changed, such as the change of ownership caused by merger, acquisition and reorganization;
(2) Changes in the scope, purpose and rules of collecting and using personal information;
(3) Changes in the object, scope and purpose of providing personal information to the outside world;
(4) Changes in the way users access and manage personal information;
(5) Changes in data security capabilities and information risks;
(6) Other changes that may have a significant impact on users’ rights and interests on personal information.
8.3.The content of the revised agreement will form an integral part of this Policy, and users should abide by it as well. If the user disagrees with the revised agreement, please stop logging in and using Donner Music and related services immediately. If the user logs in or continues to use Donner Music and related services, the user will be deemed to have fully read, understood and accepted the updated Policy and is willing to be bound by the updated Policy.
If you are a California resident, you can make certain requests regarding your personal information. We will fulfill each of these requests per the requirements of California law.
More information on each of these requests is below.
If you make this request, which we also refer to as a Request to Access Information, we will return to you (to the extent required by law):
You can ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to personal information we collected about you in the previous 12 months.
You have the right to ask that we delete your personal information. Once we receive a request, we will delete the personal information (to the extent required by law) we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. Choosing to delete your personal information may impact your ability to use our websites and online features, including closure of your online account.
In the twelve months prior to the effective date of this Statement, we has not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.
We will not discriminate against you for exercising your rights. This generally means we will not deny you using our services, provide a different level or quality of our services. Please know, if you ask us to delete your information, it may impact your experience with us, and you may not be able to participate in certain services which require usage of your personal information to function.
To exercise the California privacy rights described above, please go to home page-need help.
We take the privacy of your personal information seriously and want to ensure that we provide only you or your authorized agent with your personal information. The CCPA also requires that we verify the identity of each person who makes a request to know what personal information we have about you or to delete the personal information we have about you.
What Personal Information Do I Provide to Verify My Identity?
To verify your identity, we ask you to provide your:
First name* and Last name*
The following rights apply to California residents.
We share personal information with others outside of the Company for direct marketing of their products only if we have your affirmative consent (optin).
We share personal information with other businesses within our corporate family. You may ask us for more information about this sharing and whether it affects you by contacting us at the address below. See “Collect and Use Users’ Personal Information”.