We hope you that you love your Donner instruments and gear, but just in case you′re not 100% satisfied, we′ve made the return and exchange process super easy.
You may return your purchases for a refund of the purchase price or exchange it for another product within 30 days of receipt. Depending on product availability, items may be exchanged for another item of equal value.
All returns require prior authorization from Donner and a valid Return Authorization (RA) number. Items returned without a valid RA number will be disposed of by Donner, if no customer comes to claim it within 30 days from the date of receipt.
1. Contact the Donner customer service team by email at email@example.com to obtain an RMA number and a return shipping address, or the prepaid shipping label if applicable for your case.
If emailing, please include your order number as well as the reason that you would like to initiate the return.
2.Please choose your logistics company at your own cost or the prepaid shipping label (if applicable)to mail the package.
Pack the product well as request. After shipping out the product(s), please be kind to inform us by email.
3.Donner will process refunds within 3-7 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.The bank may need 8-15 business days to transfer the money to your card account.
Exchanges and replacements are subject to product availability.
1.Products with manufacturing defects.
Donnermusic.com will be responsible for shipping fees (up to 10USD). Get in touch with our service staff to begin the return process. You will be provided with a prepaid shipping label. Print this label and use it to return the items to Donner.
2.Products with no manufacturing defects.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a rackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.